Croatia Medical Travel – croatian central agency for medical tourism is based on 7 principles:
1.) Access to information and transparency
All providers and services are described in detail and open to further amendments and inquiries from clients.
2.) Individuality and contact with clients
Croatia Medical Travel advises all clients personally and with caution. All details of each query are processed and when making an offer taken into account.
3.) Client has the freedom of choice with no time and price pressure
Client brings the decision independently, without time pressure and frivolous persuasion. Croatia Medical Travel has the task to provide the client with complete information and mediate between him and the clinic.
4.) Developement of qualitativ standards in the field of medical tourism
To all of our partners we gladly convey experiences of our clients and with the aim of optimizing the ten areas of contact with the client that correspond with its needs:
First contact / info material / offer making / consultation / making the appointment / personal welcome / medical examination process / medical care / rehabilitation / examination after the treatment
Setting the standards is used to avoid wrong steps and for adopting well-accepted procedures and sequencing.
5.) Price stability and promotion of quality
Our goal is to improve the balance between service & price of individual treatments, through the optimization of the service & results. By Croatia Medical Travel not one country in the selection is shown as a cheap destination fro medical tourism. Our selection of destinations and service providers is based exclusively on high-level medical services and institutions.
6.) Participation in competent institutions internationaly
Croatia Medical Travel aims, as a reliable partner, to work on the development optimization of medical tourism in cooperation with croatian institutions such as: UHPA (Association of Croatian Travel Agencies), HTZ (Croatian Tourist Board), HGK (Croatian Economy Chamber), UMT (Association for Medical Tourism Development).
7.) Brand development as a sign of quality
Recognizable brand which enabled by Croatia Medical Travel in cooperation with its partners, ensures long-term stability and differentiation in comparison with the competition.